Celebrating the people behind British small businesses
 
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Is the customer always king? How to deal with difficult customers

 

When you’re running any kind of business, whether it’s a small start-up or a huge corporation, your customers always remain key to your success. It’s important to treat everyone with fairness and respect, and it’s your responsibility to provide them with a high-quality service. However, it’s also important to be …

6 of the most unusual Mother’s Day gifts you can buy online

 

It’s that time of year again; time to get a present for the most important lady in your life. Maybe this is the year you decide “No! No more flowers!” and go for something a little more…creative. Here are some (tongue-firmly-in-cheek) options for offspring who feel like living life dangerously. …

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38 ecommerce tips and tricks from online selling pros

 

Small tweaks can make a big difference when it comes to running a successful ecommerce business. Increasing sales online is tricky, and continual optimisation of sales and marketing strategy is the only way to find out exactly what your customers are after. We spoke to a number of online selling …

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How to advertise on Groupon and other daily deal sites (and get it right)

 

Using daily deal sites (such as Wowcher, Amazon Local or Groupon for small business) can be a tempting prospect when you’re a business owner: getting your name in front of thousands of potential local customers and (hopefully) then getting them through your door seems like an opportunity too good to …

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Taking card payments on smartphones: a beginner’s guide

 

Leaps in technology have made taking card payments a doddle – in fact, you can now even take card payments on phone. While its official name is the slightly scary “Mobile Merchant Credit Card Processing”, all it means is that you can turn your smartphone – yup, that same thing …

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Small Business Hero? Become a Big Business Exporter

 

Director for UK Trade & Investment London, Parveen Thornhill, on why exporting needn’t be the reserve of the big guns. When you think of exporting, it’s easy to be put off. Mental images of crates stacked on cargo ships shuttling their way across the oceans  is enough to give anyone …

How can I accept a credit card payment? The small business owner’s guide

 

It’s no secret here at Small Business Heroes HQ that we’re really into taking card. You can make bigger sales, keep your customers happy, and sell products from anywhere – what’s not to love? “But how can I accept a credit card payment?” we can hear small business owners from …

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Making your online small business a roaring success: the inside scoop!

 

The rise of eCommerce has probably been one of the best things to happen for small business owners. More and more people are starting their own business online, or start out online and then expand to the high street. One such independent business is Reef Knots, a luxury silk tie …