Celebrating the people behind British small businesses
 
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Why Human Interaction is Crucial for your Customers

 

By Richard LeCount, USB Makers If you weren’t already aware of the impact that great customer service can have on your business, then you’re about to face the facts. A recent study has found that 87% of people are more likely to stay loyal and increase business with companies who …

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How Small Businesses Can Start a Franchise

 

Big businesses can make a lot of money from franchising, but what about a small business? Of course, there’s no doubt that launching a franchise requires a great deal of time and money for any business — and it’s an investment which shouldn’t be taken lightly. It will require you …

Diversity Business People Leadership Management Discussion Team

Leadership – the icing on the cake

 

By Dorothea Stuart, Toastmasters International If you are running a small business or thinking of starting one you have a lot to think about.  You’ll know from experience that it’s very easy to get fully occupied by managing day-to-day activity.  However, for your business to thrive long-term you need to …

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Three Benefits to Positivity in the Workplace

 

By Carla Watson and Shelley La Mancusa, authors of Getting Out of A Rut Being positive is a key part of shaping you as a person and shaping the direction your career heads in.  Working life can be a rollercoaster of happy and sad times and for some of us …

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Being the boss: is the view always good from the top?

 

If you’re like most, you’ll start your new job with a smile and ready for anything. The more willing you show, the more likely it will be that you’ll receive promotions and increase your salary. However, in order to get those hard earned promotions, you’ll usually work long hours under …

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Social media and the effects on workplace mentality

 

It’s no question that social media has changed the way we work. Not only for our personal lives, but also for businesses and work. What most people don’t realise however, is that it’s also affected workplace mentality. The perception of social media as a tool for procrastination and being purely …

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The Hidden Cost That Could Be Affecting Your Business

 

It has happened to the best of us, where work has not been completed or checked correctly by you or a staff member, resulting in minor errors. Typically, such errors are not discovered until this has already been sent to this client, which is often too late and the damage …

Delivery: Giving Package to Home Owner

The Rise of Home Delivery

 

E-commerce is the fastest-growing market in Europe and North America: last year saw 18.6% growth in online sales within the EU and 14.4% in the US, and the Centre for Retail Research predicts similar levels of growth for 2017 and beyond. According to a report by Nielsen, consumers regard online …

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5 Reasons You Should Invest in Content Marketing

 

By Chris Hardy, XChange Training “Content is king” – the phrase we all cringe at, but know to be true. Well, at least if the latest statistics are anything to go by. Let’s have a quick recap of some of the most interesting (and useful) stats which were published last …