Celebrating the people behind British small businesses
 
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“The dog ate my invoice!” – the biggest excuse for SME late payments

 

Late payments can be really disruptive to small businesses – when you don’t have much leeway in your cashflow, just one payment can make the difference between failure and success. Automated credit control company Satago found that every year more than a third (34%) of UK SMEs are forced to …

The Font Archive – Spelling out success

 

Lots of start-ups are run from home – but what about using a storage unit as your HQ? Andy Stuart, owner and manager of The Font Archive, did this. He salvaged a collection of over 90,000 historical typeface font designs, and sells them via his website (www.thefontarchive.co.uk). He’s been sorting …

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How to make your small business website work harder

 

Gary Turner, managing director of Xero UK,  provides top tips to help small businesses become more attractive to prospective customers online. The best place to hide a dead body is page two of Google – at least according to one unknown blogger. The clear message from this joke is just …

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The cost of a heatwave: are your employees less productive?

 

A recent study carried out by Voucher Codes Pro revealed that a whopping 74% of employees polled felt their productivity had decreased in the recent heatwave. Reasons included headaches, eagerness to leave work, hayfever, sunburn, and generally Feeling Too Hot. Not just this – 14% confessed they had pulled a …

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How to make your customers buy again – 7 essential email marketing tips

 

Email marketing can be a tricky beast. How can you send mass emails without getting spammy, incensing your customers until they vow to boycott your company forever, and actually use it to generate sales? Simon Horton of ecommerce plugin supplier ShopIntegrator shares some key steps in encouraging repeat custom and keeping your …

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5 things I wish I’d known before trying to make it in the US

 

By Richard Parris, CEO and founder of Intercede It’s not easy breaking into a market in your native land, never mind a foreign one. While I consider my business a great success today, how much further might we have come if I’d been exposed to the experience, knowledge and know-how …

8 things only freelancers understand

 

What ‘office casual’ means to you When you see everyone on Twitter complaining about their commute When you say you’re ‘resolving an office conflict’ When your neighbours assume you’re watching daytime TV all day Getting an invoice you’ve been chasing for three months Finally figuring out your tax return When …

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Summer time management: how to avoid losing your cool

 

We’re now into holiday season – and the office rows about who gets to take time off and when are almost as inevitable as the heavens opening just as you’ve booked off a week-long staycation. In addition to this, there’s the question of how a company keeps all its clients …

A normal day in the office: conversations in stock photos

 

Image source Woman on the left: “OH, you kissed Ben from accounts at the party last night? Good for YOU! Please tell me more!” Woman on the right: *nervously* “I’m sorry! It just kind of happened… I know how you feel about him, but when love takes over…” Woman on …

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What your employees really want: the low-down

 

Staffing can be a tricky business. We’ve talked before about hiring and firing – but what is the elusive secret to keeping your staff happy once they’re installed in the office? Great news for small business owners – a recent study by the Association of Accounting Technicians (AAT) found that …

 
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