Celebrating the people behind British small businesses
 
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Why Human Interaction is Crucial for your Customers

 

By Richard LeCount, USB Makers If you weren’t already aware of the impact that great customer service can have on your business, then you’re about to face the facts. A recent study has found that 87% of people are more likely to stay loyal and increase business with companies who …

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Making Videos that Sell: A Guide for Small Businesses

 

By Brad Sanzenbacher, Senior Manager, Wrike Video is critical for online marketing. According to Video Brewery, having a video on a web page increases conversions by 80%, and including video in an email campaign increases click-through rates by 200-300%. If you’re a small business owner, it can help you differentiate …

Motivated successful business team

Creating Staff Incentives for Small Businesses

 

Offering staff something extra along with their paycheck each month can have a huge impact on motivation and performance at work. While offering a quarterly bonus is a draw for many employees, there are other personal touches which can make a difference to those looking to get something more out …

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How Small Businesses Can Start a Franchise

 

Big businesses can make a lot of money from franchising, but what about a small business? Of course, there’s no doubt that launching a franchise requires a great deal of time and money for any business — and it’s an investment which shouldn’t be taken lightly. It will require you …

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5 ways to make your ‘mobile office’ thrive

 

The move towards remote, flexible working has grown exponentially in recent years, with 2016 TUC research suggesting the number of people regularly working from home rose by 19% compared to 2006. Small business owners will be well aware of the potential benefits a mobile team can bring, such as reduced …

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Leadership – the icing on the cake

 

By Dorothea Stuart, Toastmasters International If you are running a small business or thinking of starting one you have a lot to think about.  You’ll know from experience that it’s very easy to get fully occupied by managing day-to-day activity.  However, for your business to thrive long-term you need to …

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The 7 Most Important Invoices Your Small Business Needs

 

While all small businesses need to send out invoices in order to ensure they receive payment for services rendered or products provided, the specific invoice type they use will differ depending on their business. Many small business owners use the standard invoice, but there are also many other businesses that …

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Three Benefits to Positivity in the Workplace

 

By Carla Watson and Shelley La Mancusa, authors of Getting Out of A Rut Being positive is a key part of shaping you as a person and shaping the direction your career heads in.  Working life can be a rollercoaster of happy and sad times and for some of us …

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How to Improve SEO with intelligent Keyword Research

 

There have been many doomsday proclamations over recent years, declaring the death of Search Engine Optimisation amid the rise of pay-per-click and native social media ads. The shady days of keyword-stuffing certainly gave SEO a bad name, but thankfully they’re well and truly over. The text used on your site …

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Being the boss: is the view always good from the top?

 

If you’re like most, you’ll start your new job with a smile and ready for anything. The more willing you show, the more likely it will be that you’ll receive promotions and increase your salary. However, in order to get those hard earned promotions, you’ll usually work long hours under …